Advice and answers from the Sked Social Team

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Why was my card charged $1 when registering?

When you first add a card to Stripe that you are going to use in the future, like we do when you sign… As a result of this, some people will have a $1 authorization to Sked on their statement when they first… for $1, and then immediately refunds the charge / cancels the authorization

1-click PDF reports

Our 1-click PDF reports saves you that pain with a page-perfect presentation of social analytics that

How is my payment information stored and protected?

When it comes to credit card information, we don't actually store your card at all… We store the last 4 digits of the card and your card type so that we can tell you which card you use… We store a "token ID" like "mqjNcLlLrm0Je60w3OQpy" that we then use any time the card needs to be charged

Changing your credit card on file with us

To change your credit card, log in to the dashboard, then go to the "Settings" page, then click the "… Subscription & Billing" on the top and then click "Change Credit Card or Paypal"… You'll be redirected to a separate secure page to update the card

"Connection failed" when uploading files

If you are consistently getting a 'connection failed' error when uploading files, it may be that your

Story Resolutions, Cropping and Image gutter explained.

How to get the best results when posting to story media with Sked Social… Image compression and text antialiasing, aka, “Why does my text look fuzzy?”… These can be imperceivable to the user, especially when posting photo media, but obvious when working

Terms and billing policy / FAQ

Do you bill my card automatically?… card you use exists, but this is immediately refunded and will appear back on the card usually within… Will you extend my trial? / Can I have a trial longer than 7 days?

PDF export makes way for live calendar previews

Why are you doing this?… When is this change happening?… When your posts are ready for review, simply send your reviewer a link unique to their account(s)

Why don't Instagram posts publish immediately?

The reason behind this is how we work: your post isn't sent via a web-service or API like you would when… reasons (e.g. device errors, which might be the device or might be your post, or upload errors, which is when

My Photos look less vibrant when posting to Instagram - About P3 Colour Profiles and web friendly formats

The solution is to use the sRGB colour space, which should be your go to when you need maximum compatibility… Here's an example of the difference when uploaded to Instagram through Sked… A note on embedded colour profiles When exporting from software like Lightroom, you can have an image