Advice and answers from the Sked Social Team

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Why can't a user (collaborator) view an account?

Then press the "Edit or delete" button: You can select which accounts the collaborator can see in… Only administrators can set users' account access privileges… To set whether users can see particular accounts, visit the "Users" page under the menu in the left-side

Adding an Instagram account to Sked Social

Adding an Instagram account to Sked Social… When you add the account, make sure you have first: Added an email address to the Instagram account… To add an Instagram account, you want to start by logging into your Sked account

Comparing Sked Insights and Instagram app insights

Why don’t the Insights in Sked match what I see in the Instagram App?… A single account may view your posts multiple times, and generate multiple impression toward Total Reach… A Like, Comment and Save from an account would contribute 1 to the total Engagement is the sum of

Viewing your past invoices

Note that you need to be the account administrator (not a collaborator) to be able to view invoices… We send you an invoice every time you are billed to the administrator email (you can add extra invoices… You can also view your invoices in your dashboard

TikTok Business vs Personal Accounts

Save time, report on your efforts and make the most of Sked by switching to a Business Account… With a Business Account you can… This is the one feature you don’t have access to with a Business account due to legality

What happens when you remove an account from Sked

Accounts should only be removed from Sked when you no longer want to manage them on the platform… When you attempt to remove an account, we will show a warning message to ensure you'd like to remove… If you are a customer on our Enterprise plan and you accidentally remove an account, don't panic

Adding Users - they're free!

You can choose which account(s) they can see – when they can see an account, they can see and edit all… As part of our commitment to internet security broadly (password sharing is a bad practice!)… Collaborator accounts are great for team members, clients or suppliers

Adding a Personal Instagram account to Sked Social

Find out about our support for Personal Instagram accounts… Here’s how you convert a personal account to an Instagram Business Account… Why should I convert to a Business Account?

User account permissions

Allowing users to add more social accounts, add new users, modify other user permissions and restricting access to one library collection… An important note before we start - An invited user/collaborator must have accepted their invite before… reconnect accounts they can access Access to a profile with Business Manager admin privileges

Using account groups

Using groups, you can make it easy to schedule content across multiple platforms for each brand or location that you manage… You can adjust the display name of a particular account – in the past, we have seen some customers use… check to each one: If you'd like a custom display name for your account, you can do this by selecting